Scope of Service

Learn more about the offerings No Limit Creatives can bring to your business and the expectations you can have when being an active customer.

Transparency

Our main goal is to provide a wide range of services to our clients and consolidate their design needs to one honest, transparent and efficient company. Our professional graphic and motion graphic designers work seamlessly with our support team to provide as many services as we possibly can.

We provide questionnaires to help clients sort out their ideas in a clear format, so we can get the creatives made. However, in some cases there may be projects we are unable to do. This can be caused by the scope of work needed, amount of time involved or the fact that we are a design agency and not a content creation service.

On this page you can find a list of work we can most definitely complete and some that we can not. If you’re ever unsure whether we can offer something or not, just let us know, and we can confirm right away.

How We Work:

In order to deliver consistent volume and accurate turn around times to all of our clients, we developed a rigid scheduling and workload system. This allows us to offer a “predictable” turn-around process for better planning on both, our end and yours.

We do this by allowing “2 Active Projects” per subscription. This means we are working on 2 projects at all times, per the amount of subscriptions on your account.

For example, 1 subscription allows 2 active projects, 2 subscriptions allow 4 active projects and so on. Adding more subscriptions helps you get through more volume by adding more designers to your account.

Our Workflow:

Submit

We provide a set list of questions that have helped us get the best details out of our clients. You simply fill in and provide any necessary information.

Design

We set a due date, assign a designer and the project gets started. You will communicate with your designer the whole way through.

Download

Once revised and approved, files are either uploaded to your project or added to your drive. Any file type we can make is available.

Active Projects:

In Progress

Only “In Progress” projects are counted in the queue as “Active”. This means that once a design’s initial draft is sent for review, it is taken out of the queue and a new design is started.

Reviewing

Projects marked “Reviewing” are taken out of the active project list and stay in-active until the client provides feedback for changes or completion.

Revising

Revisions can be made on an a project until it is marked complete.

What to Expect from Us:

  1. Clear communication on the status of every project.
  2. Follow up from designers when the project is created and when a draft is delivered.
  3. Professional graphic designs turned around in 1-3 business days* and video designs in 2-4 business days* (*considering a general complexity of the request, times may vary on larger, more complex request)
  4. The ability to request as many revisions and variations as you need to get a final product.
  5. Fully licensed stock images, footage and audio used where applicable
  6. To request and receive all source files with full ownership.
  7. Access to support teams and leadership to help in any situation.

What We Need from You:

As in most relationships, success will come from clear communication. We ask that you be as clear as possible and add as much detail as you can to each request. We see the best results in the quickest times, when clients submit easy to follow directions to their vision. Adding links, images and videos of examples of the work you would like to create is a MAJOR plus!

Please note we are a company made of living, breathing human beings and do our best to provide the highest quality designs. However, art is subjective, and we can not always execute in line with your expectations on the first round.

As our relationship builds, our designers will better understand your needs and get to the finish line faster, each time

Stock Assets:

As per most stock asset licensing, No Limit Creatives (account holder) is not allowed to redistribute any stock images, videos, vectors, etc., from online resources. 

Commercial licensing allows NLC to use the work in the development of a new creative asset but does not allow us to download and redistribute stock assets to a customer. Any assets that are downloaded from our stock resources can only be used in the creation of a new creative asset. 

More Details:

The stated number of Active Projects will be the number of projects our team is working on at any one time. For example, if you have 2 Active Projects, our team will be working on 2 of the projects in your queue/list at one time.

These limits are based on each subscription. If you need more volume at one time, you can add on multiple subscriptions.

Only “In Progress” projects are counted in the queue as “Active”. This means that once a design’s initial draft is sent for review, it is taken out of the queue and a new design is started.

Projects marked “Reviewing” are taken out of the active project list and stay in-active until the client provides feedback for changes or completion.


Graphics + Video Plan

Our combo plan allows up to 4 Active Projects. This total is split as 2 Active Graphic projects and 2 Active Video projects. The total number does not work for any one team. For example, you will not be able to have 4 Active Graphics or 4 Active Videos.


Start-Up Plan

This plan only allows 1 Active Project at a time. Videos and Graphics will be scheduled one after the other.

All turnaround times stated on each plan are estimated from our most common projects.

None of these turnaround times are guaranteed for every project. This is an estimated turnaround time that our team uses as a basis and a goal for general design projects.

Actual turnaround times are subject to change depending on several variables, including the complexity of a project.

Specialty Designs

Some projects are subject to longer turn around times and fall outside the general turn around time of 2-3 days. 

These projects include, but are not limited too: 

  • Logo/Branding
  • Custom Vector Design
  • Illustrations
  • Videos over 2 minutes
  • Projects with 4 or more final assets
  • Amazon Design Packages
  • Other projects subject to review

The Start-Up plan uses a credit based system.

Most graphic design projects cost 1 credit and most video designs cost 2 credits. You can mix graphic and video as you see fit.

Large graphic and/or video projects are subject to being split into multiple projects and can cost more than a single project credit/s.

Design credits will roll over month to month as long as you have an active plan. 

Once a plan is cancelled any remaining credits will expire immediately on the closing date of the current subscription period.

Additional credits are available for purchase from your client portal.

As per most stock asset licensing, No Limit Creatives (account holder) is not allowed to redistribute any stock images, videos, vectors, etc., from online resources. 

Commercial licensing allows NLC to use the work in the development of a new creative asset but does not allow us to download and redistribute stock assets to a customer. Any assets that are downloaded from our stock resources can only be used in the creation of a new creative asset. 

Subscription Term: 

Each of our subscription plans are rolling 30-day agreements. You will have access to request new design projects, revisions and communicate with designers during those 30 days. 

Auto-Enrollment: 

Once you purchase a subscription your account is automatically enrolled into a rolling 30-day agreement. The account will renew at the initial purchase rate every 30 days until changed or canceled.

Upgrade/Downgrade: 

None of our monthly recurring plans are locked into long term contracts and you are free to upgrade/downgrade your account at any time during your subscription. 

Upgrades will be done at a prorated amount factoring in the amount you have already paid for your initial plan and the days left in your current period. 

Downgrades do not include prorated or partial refunds and you will have access to your initial subscription level of service until the account renews. The renewal charge will reflect the downgraded subscription cost.  

Account Access After Cancellation: 

Clients can access their accounts up to 7 days after the end date of the paid period. At the end of 7 days the account will be archived and any unfinished projects will be closed. 

No new projects will be started after the end of the paid period. Revisions can be requested within the 7-day period after the end date of the paid period. 

Customers will have unlimited access to the Google Drive that is created when initially joining the service. 

Graphics

What we do:

What we don't do:

What "Unlimited" Means to Us:

Unlimited Projects

You can make as many requests as you need, and we will work on them as they come in. If you have higher priority requests, we’ll move them to the top of your list.

Unlimited Brands

Calling all content agencies, advertising specialists, media buyers and more! One subscription can be used for all the brands you represent.

Unlimited Revisions

The job’s not done until you say it is. We’re your friends in creating powerful and effective visuals. So, we’re in it to the end, to make sure you get exactly what you need.

Questions?

Anthony Heising

Chief Operating Officer

Carmella Tiburcio

Operations Manager

Vanessa Santiago

Client Support Manager

1000+ Brands Trust Us On the Daily

No contracts. 14 day money-back guarantee. Cancel anytime.

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