How It Works
Create a Project
Login to your portal, fill out the new project request form and supply us with all the details you can.
We’ve built a team that aims to provide just about any type of graphic and short-form video content, eliminating the need to find freelancers, since we’ve done the work for you. See more of what we can do for you here.
Our designers are as creative as they come. The bare minimum we need to get started on a project is the copy/ad copy for your graphic or video designs. The rest of the creative direction can be provided or handled by our designers. You can be as hands on or hands off with the design style as you wish.
Don’t worry! We’ve compiled an example library of work we have created to give you inspiration for your next project. We have examples for graphic and video design.
You’re free to add an unlimited amount of designs to your Design Queue. We work on them as they come in.
It’s important to note that you can have up to 6 variations of a graphic design. So one Facebook ad set is done in a single project instead of 6.*
*All requests are subject to review and 6 variations are not always possible.
We know that every platform has a “best performing size” for the designs you will be sharing.
Any and all sizes can be requested in the brief at the start of a project. We will work the main size until it is approved. Once we get approval we will build out all of the requested sizes, all in the same project!
Meet Your Designer
One you’re set up in our system, you will be connecting with designers on a per project basis. Each time your project is assigned to a designer, you will have a unique project page that includes an exclusive comment chain. All of your comments, drafts and revision will be in one, easy to follow format.
Learn more about our new Dedicated Designer plans here.
What’s really cool about our packages is that you get a whole design team to service your account. Some designers excel in areas that others do not, so you have a fully capable design team at your finger tips. You can forge relationships with your whole team.
We have tools in place to help our designers follow your brand/s guidelines whether it is being made by designer 1 or designer 10. They have an internal team chat to keep things consistent across multiple designs, and a team leader to coordinate everything.
Not every designer is going to share your vision. So, we’ve given you an area to choose your preferred designers, and let us know your non-preferred designers. Our team leads will assign work accordingly.
Review Your Designs
Most graphic design projects are completed between 24-48 business hours from their start date. Videos are turned around in about 2-4 business days.
All turnaround times are based on the complexity of a task. You will get an anticipated due date on all the projects in your Design Queue for your convenience.
Learn more about turnaround times here.
Unlimited! We work on your projects until you’re happy. Even if one designer is not hitting the mark, we can switch them up and get totally new concepts for you.
We’re in the business of good, quality designs.
It’s our design, and we want it now! 🙂
We do our best to knock out revisions same day or next day. If the revision is placed with ample time in our work day you can bet on same day.
If the request is outside our hours or complex, we will do our best to get it out next business day.
Download Your Files
We can make almost any file under the sun. Everything from JPG to EPS and MP4, you will get what you need.
Source files are uploaded after every version we make you. This helps us hand off projects with seamless efficiency.
Who owns them? They’re 100% yours.
We upload files directly to the project so everything is together and easy to find. If we have a large file, it gets uploaded to a private drive folder we make just for you.
If you have a specific place you would like the files uploaded, you can simply paste the link to the project brief, and we’ll place the final files there.
Frequently Asked Questions
There’s no bad question. Check the list below to see if we can answer any of your burning inquiries. If you’re still wondering things like “is this too good to be true” chat us live by hitting the icon in the bottom right.
Unlike our competitors, we will work on multiple designs at once and allow you to work with multiple designers. We have added huge value to our plans and, although it may be slightly higher than others, they cannot match what we offer for this price point.
Although our primary focus our video service are social media ads and creatives, we also offer a wide range of video services such as captions, cinemagraphs, animated images, meme-style videos. Logo intro/outros, YouTube videos and more.
We aim for 2 business days for graphics and 3 business days for video. Although we try to deliver everything as quickly as possible, larger time-intensive projects may take more than 2-3 days to complete and we’ll set realistic expectations for you as the requests come in.
When we say unlimited, we truly mean it! You are welcome to make unlimited design requests at any time. Just keep in mind we are only human and are focused on giving you a higher quality product than pumping out pre-made low quality templates that won’t do your business justice. Quality work takes times to complete.
You are allowed to put in as many requests as you want, there truly is no limit. However, we can only handle up to 2 designs at a time and cannot proceed to new designs until the active requests are approved and completed.
If your current plans volume is too low, you can contact us to add on additional plans and increase your overall output.
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