We understand you may have questions before you to work with a company you might not be familiar with. Here are answers to some of the most commonly asked questions we receive.
Unlike our competitors, we will work on multiple designs at once and allow you to work with multiple designers. We have added huge value to our plan and, although it may be slightly higher than others, they cannot match what we offer for this price point.
All design requests go through Asana, an easy-to-use project management website. You can create requests, chat with your designers, upload or download files and work in a truly efficient and streamlined manner.
Our video ad service focuses on creating high converting videos that can be used for online marketing through platforms like Facebook, Instagram, Snapchat, and YouTube.
You are allowed to put in as many requests as you want, there truly is no limit. However, we can only handle up to 2 designs at a time and cannot proceed to new designs until the active requests are approved and completed.
Revisions are also unlimited and we'll work on those any time you need us to. If you decide you need revisions done to a previous request that was already complete, we will pause the new active projects and make revisions so you can have those completed in a timely manner.
We aim for 2 business days for graphics and 3 business days for video. Although we try to deliver everything as quickly as possible, larger time-intensive projects may take more than 2-3 days to complete and we'll set realistic ecptations for you as the requests come in.
While we want to meet each customer's every need, this is not always possible. In the event you need many designs completed in a short period of time, you can purchase multiple subscriptions and hire more designers to service your account. But keep in mind we are not a service that can do last minute rush work and meet short or unrealistic delivery dates.
We're thrilled to offer unlimited video ads that can be purchased as a standalone service or combined with graphics for a discounted price each month.