Frequently Asked Questions
You’ve got questions, we’ve got answers. Check out the categories to find exactly what you’re looking for. Not seeing what you’re looking for? Chat in live or email us.
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You may cancel your subscription through your customer portal or simply ask us, and we can take care of that for you.
We have a 14 day no questions asked refund policy should you be disappointed with the service or think it’s not the right fit for you. On long-term packages, we can only refund a single month since we have brought on special designers to service your account.
Clients can access their accounts up to 7 days after the end date of the paid period. At the end of 7 days the account will be archived and any unfinished projects will be closed.
No new projects will be started after the end of the paid period. Revisions can be requested within the 7-day period after the end date of the paid period.
Customers will have unlimited access to the Google Drive that is created when initially joining the service.
We have several levels of customer service to help you feel heard and understood. If you feel that you’re not getting though to a designer, just tag your team leader or request help from leadership. We’ll be sure to escalate the issue all the way up to Jeff himself to make sure you know how much we want to help.
The best design briefs are straight forward, to the point and organized. We need several key details such as ad copy and any specific assets to deliver our best work.
On your project page you will see a tab at the bottom titled “Customer Support”. You can comment right inside of that tab and a customer support rep will be right with you.
If you have an immediate need you can chat in on the live chat or call us between our hours of operation.
We currently do not offer phone support for each project, however, you can call us toll free for any questions about your account, billing ore pre-sales questions at (866) 681-0192.
We do not offer any 1 on 1 one communication with designers, but we encourage our customer to use screen recording apps like LOOM to help them explain more complex ideas more clearly to the designer.
You can simply record your screen, use your voice to describe any ideas or changes and visually show the designer what you are looking for.
The recordings can be uploaded right into the project page.
Our team currently works on United States Eastern Standard Time. Our hours of operation are 8AM to 4PM, Monday thru Friday. We are closed on the weekends, so we can all spend a little time with our loved ones. If you have any questions during off hours you can email us at [email protected], and we will get back to you ASAP.
Unlike our competitors, we will work on multiple designs at once and allow you to work with multiple designers. We have added huge value to our plans and, although it may be slightly higher than others, they cannot match what we offer for this price point.
Although our primary video services are social media ads and creatives, we also offer a wide range of video services such as captions, cinemagraphs, animated images, meme-style videos. Logo intro/outros, YouTube videos and more.
We aim for 2 business days for graphics and 3 business days for video. Although we try to deliver everything as quickly as possible, larger time-intensive projects may take more than 2-3 days to complete and we’ll set realistic expectations for you as the requests come in.
When we say unlimited, we truly mean it! You are welcome to make unlimited design requests at any time. Just keep in mind we are only human and are focused on giving you a higher quality product than pumping out pre-made low quality templates that won’t do your business justice. Quality work takes times to complete.
You are allowed to put in as many requests as you want, there truly is no limit. However, we can only handle up to 2 designs at a time and cannot proceed to new designs until the active requests are approved and completed.
If your current plans volume is too low, you can contact us to add on additional plans and increase your overall output.
We hire the best designers possible at this level of service. We put quality, speed and support at the front of our list of priorities.
However, because we are a very cost-effective service, this also means you will not get the same level of involvement and attention that you would receive paying an award-winning design company thousands of dollars per month for them to do research, development, strategy, design, etc.
We are a very open, honest and transparent company and never claim to be the number one design service in the world like our competitors do. We feel that is a bold, and most of the time, false statement, and we are in the business of giving you an amazing, high quality service at an affordable price without all the smoke and mirrors.
We don’t offer web design work of any kind. Feel free to check out one of our online partners, Landing Page Guys, for a custom quote.
We do offer Product Photography packages, but we do not yet offer any video production services.
We do not offer marketing or consultation services. However, if you are looking to run your own social media ads, but just need some 1-on-1 help and training, check out one of our online partners ADMISSION for the perfect solution.
It is very important to make sure you are inside and logged on to your company page inside the NLC Asana.
If your project is created outside the project page it will not be visible to our admin team, and we will not be able to start the project. To fix a project placed outside the project page, simply click “Add to Project” on the project details and choose your company name.
We can change designers at any time. If you are unhappy with a current design or would just like a different perspective from someone else, let us know, and we can reassign your project.
Currently, we only offer design services. However, one of our online partners, AdZombies, can help you with all your copy needs. You can then submit that copy with your design requests for a professional end result.
Although our primary focus our video service are social media ads and creatives, we also offer a wide range of video services such as captions, cinemagraphs, animated images, meme-style videos. Logo intro/outros, YouTube videos and more.
We aim for 2 business days for graphics and 3 business days for video. Although we try to deliver everything as quickly as possible, larger time-intensive projects may take more than 2-3 days to complete and we’ll set realistic expectations for you as the requests come in.
When we say unlimited, we truly mean it! You are welcome to make unlimited design requests at any time. Just keep in mind we are only human and are focused on giving you a higher quality product than pumping out pre-made low quality templates that won’t do your business justice. Quality work takes times to complete.
You are allowed to put in as many requests as you want, there truly is no limit. However, we can only handle up to 2 designs at a time and cannot proceed to new designs until the active requests are approved and completed.
If your current plans volume is too low, you can contact us to add on additional plans and increase your overall output.
Our designers are well-rounded but there may be a case a designer is not working for you. We can swap them out and get a new designer working as soon as possible.
Just contact your team leader in the “Customer Support” area, chat in on the live website chat or email us.
Our stock comes from several paid & free resources with commercial licensing. Some more extended licenses may need to be purchased depending on your planned use of the assets. Please let us know if you are unsure of the rights of your assets and we can provide the licenses.
Our “Design Projects” allow you to get up to 6 variations of most design service in one project. That means you can order a whole ad set in one project, turned around in 48 hours, instead of 6 individual projects.
There are exclusions including large projects like flyers, brochures, eBooks and any video projects. Large projects are subject to 1 variation per project.
Any and all sizes can be made right inside the original project. You can specify the sizes you need at the start of the design, or once it is complete, and we will work them out for you.
We work on one size through the designing process and once we get approval of the design we deliver all the requested sizes. Most resizes will be done the same day.
We normally work first in, first out. However, to help our customers when important projects pop up, we have implemented a priority system. You can tag each project as Low or High priority to let us know which projects need to come out before any other.
You may cancel your subscription through your customer portal or simply ask us, and we can take care of that for you.
We have a 14 day no questions asked refund policy should you be disappointed with the service or think it’s not the right fit for you. On long-term packages, we can only refund a single month since we have brought on special designers to service your account.
Clients can access their accounts up to 7 days after the end date of the paid period. At the end of 7 days the account will be archived and any unfinished projects will be closed.
No new projects will be started after the end of the paid period. Revisions can be requested within the 7-day period after the end date of the paid period.
Customers will have unlimited access to the Google Drive that is created when initially joining the service.
We have several levels of customer service to help you feel heard and understood. If you feel that you’re not getting though to a designer, just tag your team leader or request help from leadership. We’ll be sure to escalate the issue all the way up to Jeff himself to make sure you know how much we want to help.
The best design briefs are straight forward, to the point and organized. We need several key details such as ad copy and any specific assets to deliver our best work.
On your project page you will see a tab at the bottom titled “Customer Support”. You can comment right inside of that tab and a customer support rep will be right with you.
If you have an immediate need you can chat in on the live chat or call us between our hours of operation.
We currently do not offer phone support for each project, however, you can call us toll free for any questions about your account, billing ore pre-sales questions at (866) 681-0192.
We do not offer any 1 on 1 one communication with designers, but we encourage our customer to use screen recording apps like LOOM to help them explain more complex ideas more clearly to the designer.
You can simply record your screen, use your voice to describe any ideas or changes and visually show the designer what you are looking for.
The recordings can be uploaded right into the project page.
Our team currently works on United States Eastern Standard Time. Our hours of operation are 8AM to 4PM, Monday thru Friday. We are closed on the weekends, so we can all spend a little time with our loved ones. If you have any questions during off hours you can email us at [email protected], and we will get back to you ASAP.
Unlike our competitors, we will work on multiple designs at once and allow you to work with multiple designers. We have added huge value to our plans and, although it may be slightly higher than others, they cannot match what we offer for this price point.
Although our primary video services are social media ads and creatives, we also offer a wide range of video services such as captions, cinemagraphs, animated images, meme-style videos. Logo intro/outros, YouTube videos and more.
We aim for 2 business days for graphics and 3 business days for video. Although we try to deliver everything as quickly as possible, larger time-intensive projects may take more than 2-3 days to complete and we’ll set realistic expectations for you as the requests come in.
When we say unlimited, we truly mean it! You are welcome to make unlimited design requests at any time. Just keep in mind we are only human and are focused on giving you a higher quality product than pumping out pre-made low quality templates that won’t do your business justice. Quality work takes times to complete.
You are allowed to put in as many requests as you want, there truly is no limit. However, we can only handle up to 2 designs at a time and cannot proceed to new designs until the active requests are approved and completed.
If your current plans volume is too low, you can contact us to add on additional plans and increase your overall output.
We hire the best designers possible at this level of service. We put quality, speed and support at the front of our list of priorities.
However, because we are a very cost-effective service, this also means you will not get the same level of involvement and attention that you would receive paying an award-winning design company thousands of dollars per month for them to do research, development, strategy, design, etc.
We are a very open, honest and transparent company and never claim to be the number one design service in the world like our competitors do. We feel that is a bold, and most of the time, false statement, and we are in the business of giving you an amazing, high quality service at an affordable price without all the smoke and mirrors.
We don’t offer web design work of any kind. Feel free to check out one of our online partners, Landing Page Guys, for a custom quote.
We do offer Product Photography packages, but we do not yet offer any video production services.
We do not offer marketing or consultation services. However, if you are looking to run your own social media ads, but just need some 1-on-1 help and training, check out one of our online partners ADMISSION for the perfect solution.
It is very important to make sure you are inside and logged on to your company page inside the NLC Asana.
If your project is created outside the project page it will not be visible to our admin team, and we will not be able to start the project. To fix a project placed outside the project page, simply click “Add to Project” on the project details and choose your company name.
We can change designers at any time. If you are unhappy with a current design or would just like a different perspective from someone else, let us know, and we can reassign your project.
Currently, we only offer design services. However, one of our online partners, AdZombies, can help you with all your copy needs. You can then submit that copy with your design requests for a professional end result.
Although our primary focus our video service are social media ads and creatives, we also offer a wide range of video services such as captions, cinemagraphs, animated images, meme-style videos. Logo intro/outros, YouTube videos and more.
We aim for 2 business days for graphics and 3 business days for video. Although we try to deliver everything as quickly as possible, larger time-intensive projects may take more than 2-3 days to complete and we’ll set realistic expectations for you as the requests come in.
When we say unlimited, we truly mean it! You are welcome to make unlimited design requests at any time. Just keep in mind we are only human and are focused on giving you a higher quality product than pumping out pre-made low quality templates that won’t do your business justice. Quality work takes times to complete.
You are allowed to put in as many requests as you want, there truly is no limit. However, we can only handle up to 2 designs at a time and cannot proceed to new designs until the active requests are approved and completed.
If your current plans volume is too low, you can contact us to add on additional plans and increase your overall output.
Our designers are well-rounded but there may be a case a designer is not working for you. We can swap them out and get a new designer working as soon as possible.
Just contact your team leader in the “Customer Support” area, chat in on the live website chat or email us.
Our stock comes from several paid & free resources with commercial licensing. Some more extended licenses may need to be purchased depending on your planned use of the assets. Please let us know if you are unsure of the rights of your assets and we can provide the licenses.
Our “Design Projects” allow you to get up to 6 variations of most design service in one project. That means you can order a whole ad set in one project, turned around in 48 hours, instead of 6 individual projects.
There are exclusions including large projects like flyers, brochures, eBooks and any video projects. Large projects are subject to 1 variation per project.
Any and all sizes can be made right inside the original project. You can specify the sizes you need at the start of the design, or once it is complete, and we will work them out for you.
We work on one size through the designing process and once we get approval of the design we deliver all the requested sizes. Most resizes will be done the same day.
We normally work first in, first out. However, to help our customers when important projects pop up, we have implemented a priority system. You can tag each project as Low or High priority to let us know which projects need to come out before any other.
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